REGISTER NOW Language English Currency US Dollars Euro Mexican Pesos Australian Dollars Canadian Dollars Quick Links Home About Us Contact Us My Account FAQs Privacy and Security Terms and Conditions Definitions of Terms Site Service Find Resource Center SGS Customer Survey Product Offerings Help Print this page Safe Gaming System Customer Survey Welcome! This survey is intended for the use of registered customers of the Safe Gaming System (SGS). The sole purpose is to allow you to convey your experience with using the Web site and the SGS service, so that we may improve our service to you. Thank you in advance for your candid responses to the following questions related to your experiences with the Safe Gaming System. 1. Have you registered for SGS and used the service? Yes (Please skip to Question 3 and answer all parts - ignore question 2) No (Please go to question 2) 2. Have you registered for SGS but not yet used the service? Yes (Please skip to Question 6 and go through to the end) No (Please exit, as you must be a registrant to complete this survey) 3. Overall, how would you rate your use of SGS? Excellent Good Fair Poor Failure 4. How would you rate and rank the following key features of SGS? After you have rated all the features listed, please rank each feature from 1 to 9, with 1 being the highest and 9 the lowest ranked feature. If an item is not applicable to you, mark N/A. SGS Feature Excellent Good Fair Poor Failure N/A Rank (1-9) a. - Setting and keeping monetary gambling expenditure limits b. - Setting and keeping time limits for gambling activities c. - The SGS process of assisting you in determining appropriate expenditure and time limits d. - The online game tutorials, such as the slot machine tutorial e. - The reports that provide you with a summary of your gambling activity f. - The exclusion features that allows you to exclude yourself from specific gaming venues g. - The precautionary warnings that provide activity notices and messages h. - The winnings management feature that assist you in determining how to most effectively manage winnings i. - The SGS Resource Centers that provide assistance and literature regarding potential gambling issues 5. In the space below, please enter any comments or suggestions you may have regarding the features above. What would you add, modify or eliminate? 6. This section addresses the SGS registration process and the general Web site features. Please select the description that best fits your opinion of the Web site or registration process listed in the left hand column. Each pair of statements is mutually exclusive, and only one of the two is applicable. Enter any comment about your answers in the comment box at the right. Your comments are especially important, because they tell us "why" you feel positively or negatively about the process or feature. Registration Process or Web site Feature  Clear   Confusing   Easy   Difficult   Liked It   Didn't Like It  Comment a. - The presentation and explanation of SGS offered in the "ABOUT" and other sections b. - The sample slot machine tutorial c. - The "Free Play" demonstration d. - The presentation and entry of your personal registration data e. - The gaming questionnaire f. - The gaming questionnaire results section and explanations of risk factors Registration Process or Web site Feature Clear Confusing Easy Difficult Liked It Didn't Like It Comment g. - The section to establish your limits h. - The section for selecting SGS features and options i. - The self-exclusion from selected gaming venues feature j. - The payment process and funding your SGS account k. - The "My Account" section and data editing process 7. In the space below, please tell us what gaming venues you play with the SGS service. -- choose -- SGS Free Slot Play on WebNew Mexico Indian Casino ACasino Nova Scotia 8. In the space below, please tell us why you decided to register for the SGS service. 9. Would you recommend the SGS to your friends and associates that choose to gamble? Definitely would Probably would Probably would not Definitely would not 10. In the space below, please enter any other comments or suggestions you may have about SGS that were not covered previously. 11. May we contact you by phone or e-mail to follow-up on this survey? Yes (If yes, please verify your current phone number Or e-mail ) No Thank you for your effort in completing this customer survey. We consider your expressed views and opinions as our most important asset. This information is extremely useful to help us provide excellent service to you.   © Safe Gaming System 2003-2004. All Rights Reserved.